Terms & Conditions

 

Who we are

Our website address is: https://wordpress-522203-1662048.cloudwaysapps.com.

Missed Appointments & Cancellations

Where less than 24 hours notice is given of a cancellation, a charge of 30% will be made unless we can re-book the space. Where the missed appointment is a package consisting of several treatments no refund will be given.

Late Arrivals

If you are unable to make your appointment on time, please let us know as soon as possible. We will endeavour to carry out as much of the treatment as we can, but if this is not possible a charge will be made.

Mobile Phones

For the relaxation of other clients, please ensure you switch off your mobile phones on entering the beauty area.

Data Protection

All client information is taken in strictest confidence for our own internal use and is never passed to third parties.

Deposits

We reserve the right to demand a deposit for treatments at busy times, and at other times totally within our discretion.

Treatment Times

Where treatment times are given, they are for guidance only and include client preparation.

Gift Vouchers

Valid for the time prescribed by NSW Dept of Fair Trade from the date of purchase. Gift Vouchers presented after the expiry date will not be accepted. Gift Voucher claims which are not supported by a proof of purchase (voucher, email etc) may be rejected at management discretion.

If for reasons beyond our control the therapist booked for your appointment is unavailable, we will endeavour to contact you to discuss alternative arrangements. Please ensure you supply accurate contact details when making appointments.

ONLINE ORDERS/SHOPPING

Supply of Purchases

We will endeavour to dispatch customer’s orders the day following receipt. Dispatches will be via email wherever possible. If a purchase is to be sent by post, we will engage Auspost. Auspost supplied purchases are covered by Australia Post terms and conditions. These may be viewed at http://auspost.com.au/general-terms-conditions.html. In the event of item being out of stock we will email the customer with the expected dispatch date. Gift Vouchers will be sent by email or “You print and deliver to Recipient” at customer choice, unless the customer specifically requires another form of delivery.

Returns

For purchases other than Gift Vouchers, our policy provides for 14 days. If 14 days have gone by since your purchase, no refund or exchange will be provided.
To be eligible for a return, your item must be unused and in the same condition that the customer received it. It must also be in the original packaging. It is the customer’s responsibility to pay all freight charges to return the item. Although not required it is suggested that returns are tracked, as we are not responsible for items lost in transit.
Once the return is received and inspected, we will email the customer notifying that we have received the returned item. We will also notify the customer of the approval or rejection of any refund. If approved, the refund will be processed. If the return is not due to damaged items, postage costs incurred when the order was sent will be deducted from the refund. Postage and any other shipping cost associated with returns is the responsibility of the customer.

Order Cancellations

In the event that a customer determines that the order is not required it may be cancelled prior to dispatch, and a refund will be processed as per the PayPal terms and conditions or by other means at our sole discretion. Cancellation of orders cannot be accepted after the goods have been dispatched.

The above terms and conditions may be subject to change without notice at management discretion.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.